ALL ORDERS ARE SHIPPED VIA UPS UNLESS UNAVAILABLE (RURAL ADDRESS, PO BOX ETC) THEN USPS WILL BE USED
Orvella Labs currently ships to all 50 U.S. states, including Alaska and Hawaii. At this time, we do not offer international shipping.Order ProcessingOrders placed before 12:00 PM Central Time (CT) on business days are typically processed and shipped the same business day.Orders placed after 12:00 PM CT, on weekends, or on holidays will be processed on the next business day.Please note that processing times may be extended during periods of unusually high order volume or severe weather events.Shipping MethodsOrders are shipped using reputable U.S. carriers. Available shipping methods and estimated delivery times are displayed during checkout.Please note that delivery estimates are provided by the carrier and are not guaranteed.Order Tracking:Once your order has shipped, you will receive an email containing your tracking information.Lost or Delayed Packages: If your package appears to be lost, delayed, or has not arrived within the expected delivery timeframe, please contact our support team at support@orvellalab.com.When contacting us, please include:Your order numberYour full nameA description of the issue We will work with the shipping carrier to investigate the shipment and assist you in resolving the issue.Incorrect Shipping Address: Customers are responsible for ensuring that the shipping address entered during checkout is accurate.Orders returned due to an incorrect or incomplete shipping address may require additional shipping charges before they can be resent.Shipping Delays:Orvella Labs is not responsible for delays caused by shipping carriers, weather conditions, natural disasters, or other circumstances outside our control. We will, however, make every reasonable effort to assist customers experiencing shipping issues.QuestionsIf you have any questions regarding shipping or your order, please contact us at:support@orvellalab.com